Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Equipment (spinning wheels, looms and other equipment) may be returned within 30 days for a refund less a 20% re-stocking fee.
- Yarn and all other items may be returned within 30 days for a refund less a 5% transaction fee, as long as they come back unused, undamaged, and free of smells or stains.
- Custom orders are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. To start a return, email us at hello@spun.buzz.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of ware
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your item is returned and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit, less the re-stocking fee or transaction fee described above, will automatically be applied to your credit card or original method of payment, within 7 business days of notice.
Canceled Orders
If you complete a purchase on our website, then decide you do not want the item, contact us immediately by phone 970.464.2808, to cancel the order. As long as the item has not shipped, you will receive a full refund less 5% for the transaction fees incurred through payment processing.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank and/or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@spun.buzz
Sale items (if applicable)
Sale items follow the same return rules as regular priced items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@spun.buzz and send your item to: Spun Limited, 237 Bower Ave PMB 834, Palisade CO 81526, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to:
Spun Limited, 237 Bower Ave PMB 834, Palisade CO 81526, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.