Shipping policy

Shipping insurance on higher-value items
Equipment over $150 that we ship by UPS or FedEx (spinning wheels, looms, swifts, carders and similar) is insured for its value while it is in transit. The cost of that insurance is already included in the shipping rate you see at checkout; there is no separate insurance charge and nothing extra to add. If an insured item arrives damaged or never arrives, contact us at hello@spun.buzz within 7 days of delivery (or of the expected delivery date). Please keep the item, the shipping box and all packing material until the claim is settled: the insurer requires photos of both the item and the packaging, and may also ask you to sign a short claim statement. We will take care of the claim with the carrier or insurer and arrange a repair, replacement or refund. This section does not apply to floor looms shipped by freight or to items picked up in store.